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Inspire HR not syncing and showing incorrect time

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‎07-12-2019 11:51 - last edited on ‎07-14-2019 12:13 by Fitbit Moderator

‎07-12-2019 11:51 - last edited on ‎07-14-2019 12:13 by Fitbit Moderator

I bought an inspire HR yesterday. Set it up correctly. Tried to use it. Today it has gone to wrong time every time I leave the house, it stopped tracking my steps and wont sync with my computer.

What is wrong..Cant get any help from fitbit for 2 days ....only email?

 

Help!

 

Moderator edit: updated subject for clarity

 

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3 REPLIES 3

‎07-14-2019 12:24 - last edited on ‎09-09-2024 10:57 by Fitbit Moderator

‎07-14-2019 12:24 - last edited on ‎09-09-2024 10:57 by Fitbit Moderator

Hi @pissedoff100, welcome to the Community. I'm sorry for the delay in my reply.

I've moved your post to this new thread to keep our forums organized, and so you can receive more related responses about this situation. Thanks for letting me know about your Inspire HR, as well for sharing your feedback. I see where are you coming from, and I'm sorry that you're having this experience. I've checked with our Support Team and apparently they already took your case under their wings. Please keep working with them, I'm sure they'll help you out.

Catch you later!

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‎08-18-2020 22:16

In response to LizzyFitbit

‎08-18-2020 22:16

Hi there,

I have a similar issue. The device has been working beautifully up until today, when it displayed an hour six hours delayed, and only tracked a portion of my steps. In addition, it didn’t sinc with the phone the day before and the data for my meeting yesterday’s stop goals was lost.

Any chance I can recover the data? 

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‎08-31-2020 15:57 - last edited on ‎10-15-2023 14:36 by Fitbit Moderator

In response to Jajabo

‎08-31-2020 15:57 - last edited on ‎10-15-2023 14:36 by Fitbit Moderator

Hi @Jajabo. Welcome to the Community Forums.

Thanks for sharing that your Inspire HR isn't syncing correctly. I understand how important it's to keep your data updated and I'm sorry for the inconvenience this has caused. Because your post didn't mention, may I know if you've tried the suggestions from this help article? Also, may I know the model and OS version of your phone?

In the meantime, let me recommend to try the following:

  1. Go to the Bluetooth settings and remove the Inspire HR from the list.
  2. Turn off the Bluetooth from any other device nearby.
  3. Check if the Fitbit app is updated.
  4. Reboot your phone and restart your tracker.
  5. Open the Fitbit app, tap your profile picture > Set Up a Device.
  6. Choose your Inspire HR, tap on replace device and follow the onscreen instructions.
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