Inspire HR not syncing nor recording sleep

[Barryboland]

Hi! 

I didn’t wear my Fitbit for two weeks (I couldn’t find it!) and since I’ve started wearing it I’ve been having trouble. It usually only syncs 50% of the time but captures sleep 0% of the time and I have no idea what to do 🤷🏼‍:male_sign:

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Barryboland Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you with your Inspire HR not syncing nor recording your sleep. You can try the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Check that no battery saving app/feature on your phone is affecting your Fitbit app.
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find troubleshooting instructions here.

Regarding sleep, your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. The opposite might be true also as inactivity from watching TV or a movie may lead to sleep detection. You can try wearing your device on your dominant hand to increase the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.

Let me know how it goes.

[Barryboland]

Hi, it fixed itself after I posted this question, typical! Thanks for your reply though 

[AlvaroFitbit]

@Barryboland thank you for your reply and sorry for the delay in mine.

Thank you for letting me know that the issue was fixed and hope you get to achieve all your fitness goals for this new year.

I'll be around.