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Inspire HR not syncing unless it is restarted

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‎10-06-2020 12:44 - last edited on ‎10-07-2020 09:44 by Fitbit Moderator

‎10-06-2020 12:44 - last edited on ‎10-07-2020 09:44 by Fitbit Moderator

My Inspire HR recently stopped showing my steps on the app, but they do show on the device itself.  The only way to get the steps to show is to do a hard reset on the device by plugging it in to the charger and holding the button for 5 seconds.  How can this be fixed?

 

 

Moderator Edit: Clarified subject

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‎10-07-2020 09:57 - edited ‎10-07-2020 09:57

‎10-07-2020 09:57 - edited ‎10-07-2020 09:57

@BigTex23 Welcome to the Community. 

 

Let me help you with your Inspire HR not syncing unless you restart it and thank you for troubleshooting this issue. I suggest you try clearing the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

I also moved your post to the correct board.

 

Let me know how it goes.

Alvaro | Community Moderator

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