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Inspire HR not syncing with Achievement app

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‎11-17-2020 14:59 - last edited on ‎11-17-2020 16:32 by Fitbit Moderator

‎11-17-2020 14:59 - last edited on ‎11-17-2020 16:32 by Fitbit Moderator

My achievement app randomly stopped showing activity from the fitbit app. It says "no activity yet. Make sure the app has data or troubleshoot syncing issues". I disconnected and reconnected the two apps and it still shows the same thing. Does anyone have advice on how to sync them again? 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎11-17-2020 16:32

‎11-17-2020 16:32

Hi @Bcrawford22, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check all the information that's specified on our help article: How do I connect my Fitbit account with another app? and then try the troubleshooting steps that are specified there.

 

Let me know if further assistance is needed.

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‎11-19-2020 03:42

‎11-19-2020 03:42

I'm having the same problem. I noticed though when I look at 3rd party apps from Firbit that Achievement is not listed. Did Firbjf remove them from being a supported app maybe? I have the Charge 3.

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‎11-19-2020 11:06

In response to Boukie

‎11-19-2020 11:06

I noticed that, as well. I havent been able to re-sync them since, so I'm assuming it's a hopeless cause at this point. 

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‎11-19-2020 11:06

In response to RicardoFitbit

‎11-19-2020 11:06

The link was not helpful for this issue, thanks for trying though.

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