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Inspire HR not syncing with LG Phoenix

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‎03-16-2021 06:19 - last edited on ‎03-17-2021 04:31 by Fitbit Moderator

‎03-16-2021 06:19 - last edited on ‎03-17-2021 04:31 by Fitbit Moderator

Last week my InspireHR stopped syncing. I have done the following

Rebooted InspireHR

Restarted LG Phoenix Android Device (phone)

Removed FitBit App from  phone

Did a clear and reset on InspireHR. 

Reinstalled Fitbit App and finally got InspireHR to connect and sync. (This was on Saturday 3/13/21)

Today 3/16/21 I can't sync again and InspireHR doesn't show up when turning off and back on the Bluetooth on my phone. I also doesn't show up on my Samsung Tab2. 

 

Today I have rebooted both my phone and Inspire HR. 

 

 

Moderator Edit: Clarified subject

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‎03-17-2021 04:34

‎03-17-2021 04:34

@Flyre Thanks for joining us! 

 

Thank you for troubleshooting this issue. Try refreshing the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

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