help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR not syncing with account

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-29-2020 07:00 - last edited on ‎07-07-2020 06:37 by Fitbit Moderator

‎06-29-2020 07:00 - last edited on ‎07-07-2020 06:37 by Fitbit Moderator

My Fitbit HR on my web dashboard suddenly stopped working and my data is not showing and I need help. I can't do snapshots because my IPad won't let me, can you please fix the web dashboard?

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-07-2020 06:40 - last edited on ‎05-24-2025 07:59 by Fitbit Moderator

‎07-07-2020 06:40 - last edited on ‎05-24-2025 07:59 by Fitbit Moderator

@B3 I hope you are doing well.

Let me help you with your data not showing on your website dashboard. This means that your tracker isn't syncing. You mentioned that you have an iPad so you can try the following on it:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes