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Inspire HR not syncing with iPhone 6+

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‎05-21-2020 15:40 - last edited on ‎05-25-2020 12:47 by Fitbit Moderator

‎05-21-2020 15:40 - last edited on ‎05-25-2020 12:47 by Fitbit Moderator

I am having problems connecting my FitBit HR to my iPhone 6+ Bluetooth. I have turned my phone off. I have turned Bluetooth on then back off. I have made sure my Fitbit is fully charged. So I am lost at what to do next to resolve this issue 

 

 

Moderator edit: updated subject for clarity

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‎05-25-2020 12:49

‎05-25-2020 12:49

@LaurenR2020 It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

 

Let me help you with your Inspire HR not syncing with your iPhone and thank you for troubleshooting this issue. You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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