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Inspire HR not syncing with iPhone 7

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‎08-27-2019 23:41 - last edited on ‎08-28-2019 11:02 by Fitbit Moderator

‎08-27-2019 23:41 - last edited on ‎08-28-2019 11:02 by Fitbit Moderator

I have an iphone 7 & an Inspire HR. Every time I try to sync my device to my phone (yes it’s connected to blue tooth), it says failed. I am upset because I use my fitbit as an alarm clock. I have reset both my phone and inspire, turned my phone off, turned on and off blue tooth, deleted the app and redone loaded it, and logged in and out. I even logged in onto another device and it still didn’t sync. My battery is 90% so i’m not why it’s doing this. I’m not sure what to do to get it to sync. If i can’t figure it out soon i’m going to get rid of it because this is a reoccurring problem. 

 

 

Moderator edit: updated subject for clarity

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‎08-28-2019 11:03 - last edited on ‎12-25-2024 10:26 by Fitbit Moderator

‎08-28-2019 11:03 - last edited on ‎12-25-2024 10:26 by Fitbit Moderator

@brookegnas Welcome! It's nice to have you on board!

Let me help you with your Inspire HR not syncing with your phone and thank you for troubleshooting this issue. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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