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Inspire HR not syncing with phone

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‎02-02-2020 16:19 - last edited on ‎02-03-2020 07:00 by Fitbit Moderator

‎02-02-2020 16:19 - last edited on ‎02-03-2020 07:00 by Fitbit Moderator

Hi

My FitBit InspireHR can't synchronise anymore with my app since last Monday, I have tried to turn off bluetooth, restart my phone, restart the FitBit device, restart the app, but nothing works.

 

Could you please let me know what are the next steps and if I can get a replacement device?

Thanks a lot

Pauline

 

Moderator edit: updated subject for clarity

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‎02-03-2020 07:11

‎02-03-2020 07:11

@Pauline0211 Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Inspire HR not syncing with your phone and thank you for troubleshooting this issue. Since the issue persist please let our Support team know about this so they can provide instructions on how to proceed. I have created a ticket so our team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

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