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Inspire HR not syncing with phone

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‎05-28-2020 00:55 - last edited on ‎06-02-2020 09:31 by Fitbit Moderator

‎05-28-2020 00:55 - last edited on ‎06-02-2020 09:31 by Fitbit Moderator

Guys I bought my hubby a Fitbit this weekend - since mine has trouble syncing! I have deleted and reinstalled - that worked - for 2 days! Now back to “cannot find device” any ideas???

 

 

Moderator edit: updated subject for clarity

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‎06-02-2020 09:31

‎06-02-2020 09:31

@Ajserrant Welcome to the Fitbit Community!

 

Let me help you with your Inspire HR not syncing with your phone and thank you for troubleshooting this issues. You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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