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Inspire HR not tracking BPM or active minutes accurately

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‎08-03-2021 10:21 - last edited on ‎08-05-2021 11:48 by

‎08-03-2021 10:21 - last edited on ‎08-05-2021 11:48 by

I have called many times for this same issue and I have done all the trouble shooting with support on the phone. My BPM will be in peak at like 150 and then change to 79 resting and stay their. People depend on this product to track many things and they should be able to get this right with how long fitbit has been around.

 

 

Moderator edit: subject for clarity 

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‎08-05-2021 11:47 - last edited on ‎04-28-2024 03:21 by Fitbit Moderator

‎08-05-2021 11:47 - last edited on ‎04-28-2024 03:21 by Fitbit Moderator

Welcome to the Fitbit Community, @r8rsprincess.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and appreciate your feedback. Our team is always working on our products and services, and your comments are always welcome. Since you've been working with our Support team regarding this, I recommend to contact them back as they have already all the details and special tools to continue assisting you. I know they will be glad to help you out and provide a solution.

For more information about tracking your heart rate, see How do I track heart rate with my Fitbit device? You can find information about active minutes here. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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