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Inspire HR not tracking HR when asleep

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‎10-25-2020 05:40 - last edited on ‎10-25-2020 15:37 by Fitbit Moderator

‎10-25-2020 05:40 - last edited on ‎10-25-2020 15:37 by Fitbit Moderator

Hi,

My fitibit Inspire HR stopped recording my sleep pattern and after some seachring in the app I found out that my heartbeat isn't recorderded most of the time. 

How can I fix this? I'm wearing my fitbit correct and it always worked up untill 2 days ago...

I also have resetted the fitbit 2 times, but it dindn't work.

 

Moderator Edit: Clarified subject

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‎10-25-2020 15:24

‎10-25-2020 15:24

Hi @Sonea_, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying our restart process before posting over here. If you haven't already done so, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know if the issue persists after taking into consideration the troubleshooting steps that are specified there. You can also try wearing your device on your non-dominant hand when you're going to sleep.

 

I'll be here if further assistance is needed.

View best answer in original post

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3 REPLIES 3

‎10-25-2020 15:24

‎10-25-2020 15:24

Hi @Sonea_, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying our restart process before posting over here. If you haven't already done so, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know if the issue persists after taking into consideration the troubleshooting steps that are specified there. You can also try wearing your device on your non-dominant hand when you're going to sleep.

 

I'll be here if further assistance is needed.

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‎10-28-2020 03:03

In response to RicardoFitbit

‎10-28-2020 03:03

Hi, sorry for the late response! 
I tried to wear the fitbit on my non-dominant hand and the fitbit is doing fine now. 

I didn't knew that that could be the cause 🤔

 

Thank you for the help! 

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‎02-09-2021 16:49

In response to Sonea_

‎02-09-2021 16:49

Mine is on my nondominate hand from the beginning it was working n now not!

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