help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR not tracking accurately calories burned

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-24-2020 14:20 - last edited on ‎02-26-2020 13:23 by Fitbit Moderator

‎02-24-2020 14:20 - last edited on ‎02-26-2020 13:23 by Fitbit Moderator

I am using my fourth Fitbit product. My previous inspire hr was replaced by the company as it had lost several of its tracking cap. Now, since replacement, it has never registered anything close to my recommended number of calories, which it did many days of the week before. Is this just another failed product?

 

Moderator edit: Updated subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-26-2020 13:22

‎02-26-2020 13:22

@Zooloo Welcome to the Community. Sorry for the delayed reply. 

 

I appreciate the details mentioned. 

 

I would like you to confirm your personal information is properly entered in your Dashboard. Fitbit devices combine your basal metabolic rate (BMR), BMR is based on the physical data you entered in to your Fitbit account (height, weight, sex, and age) and accounts for at least half the calories you burn in a day. Because your body burns calories even if you’re asleep or not moving, you see calories burned on your device when you wake up and will notice this number increase throughout the day. How many calories burned are you receiving with your Inspire HR?

 

Keep me posted. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes