Inspire HR not tracking bike distance

[RaptorGirl]

Hello -

I went for a bike ride today.  I selected the bike exercise and hit play on my Inspire HR.  The timer began and I took my ride.  On my tracker at the end it said I had 0.0 miles (showed elapsed time though).  When I tried to sync my tracker, the time was there along with heart rate etc.  I just had no record of how far I traveled.  The GPS setting was on.  Any information would be appreciated. 

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@RaptorGirl Thanks for joining us! 

Let me help you with your Inspire HR not tracking your biking distance. Since you have the GPS option available you will need for the tracker to connect to your phone as it uses your phone's GPS chip to track this data. Lets try refreshing the link between your phone and your tracker by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.