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Inspire HR not tracking days of exercise correctly

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‎12-08-2020 07:39 - last edited on ‎12-08-2020 18:02 by Fitbit Moderator

‎12-08-2020 07:39 - last edited on ‎12-08-2020 18:02 by Fitbit Moderator

Despite my Fitbit HR logging more than 30 active minutes, it doesn’t always count it as a day of exercise in the goals. This happens when I log a swim too

 

Moderator Edit: Clarified subject

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‎12-08-2020 18:01

‎12-08-2020 18:01

Hi @mel158257, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please restart your Inspire HR and try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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