Inspire HR not tracking detailed sleep stages

[eomit]

My Inspire HR is not tracking detailed sleep stages again for the past 5 days. It did this before but for the past 10 months it has been working like a charm (except when batter is low or when I do not sleep enough hours).  I have not changed the way I wear it,  I have reset the watch, and I have cleaned the back.  Any reason why it would stop all of a sudden?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @eomit, it's great to see you in our Fitbit Community. Regarding the sleep stages tracking issue that your Inspire HR has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

In order to avoid providing the same information, let me know if you restarted your Inspire HR as described in this help article. In the meantime, I'd like to share this help page, which explains how the sleep stages work and how they get tracked.

Looking forward to your response.

[eomit]

No these articles do not help.  I’ve had my inspire well over a year and   it tracked sleep stages for a while maybe 10 months  but stopped suddenly.  I have done restated it as you said in the article and also did a reboot on the watch.  It worked for 1 night now again it’s not working.   

[JuanJoFitbit]

Hi @eomit, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

I'll be around if any question arises.

[yoshix]

Hi. My mom’s Inspire also didn’t work well now.

It displays “No sleep tracking date.”

Another date were tracked.

Yesterday, I restart it but still it didn’t track sleep stage.Do you know what wrong with it or how solve this problem.

Thanks!

[Ohmygod]

I also have no sleep tracker, have been working with customer support, now they just push me off the phone and tell me they are working the problem. 

[yoshix]

Thanks! I hope they solve this problem soon.

[yoshix]

Now my mother can check yesterday’s sleep tracker data (she lives in Japan)on app  her watch display no sleep tracking date though.