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Inspire HR not tracking heart rate

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‎07-23-2020 21:08 - last edited on ‎07-24-2020 20:37 by Fitbit Moderator

‎07-23-2020 21:08 - last edited on ‎07-24-2020 20:37 by Fitbit Moderator

My Fitbit Inspire HR is not showing a HR. Typically there is a green light that is always lit on the back of the device and now there’s no light. For several hours today my screen would only stay on the HR/time, but now it is showing steps and everything else when I tap it. But still no HR, no green light. It’s almost fully charged right now (95%) and just synced to the app. Help!!!

 

Moderator Edit: Clarified subject

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‎07-24-2020 20:36

‎07-24-2020 20:36

Hi @Kenzing10, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. If your Inspire HR is not tracking heart rate information as it should, I recommend you to check the information that's specified on: Why don't I see my heart rate on my Fitbit device? and let me know if the issue persists after trying some troubleshooting steps.

 

I'll be here if further assistance is needed. 

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4 REPLIES 4

‎07-24-2020 20:36

‎07-24-2020 20:36

Hi @Kenzing10, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. If your Inspire HR is not tracking heart rate information as it should, I recommend you to check the information that's specified on: Why don't I see my heart rate on my Fitbit device? and let me know if the issue persists after trying some troubleshooting steps.

 

I'll be here if further assistance is needed. 

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‎07-25-2020 10:36

‎07-25-2020 10:36

I got the same problem how do I fix it ? Please help

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‎07-25-2020 10:38

In response to RicardoFitbit

‎07-25-2020 10:38

My HR is on my Fitbit but the green light is still not on and I already try what you said to do but it didn't work. Please help.

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‎07-25-2020 11:38

In response to RicardoFitbit

‎07-25-2020 11:38

None of those suggestions worked. I reset, I made sure the HR was turned on in the settings, I cleaned the band with an alcohol wipe. I just noticed now that the green light is actually back on (it was off for several days) but now my device seems to be stuck on the calorie screen so I’m not sure if the HR is working or not. This thing is driving me crazy with all of its various malfunctions. This is my 3rd Fitbit and they have all had so many issues.

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