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Inspire HR not tracking heart rate

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‎02-25-2020 08:41 - last edited on ‎02-26-2020 15:35 by Fitbit Moderator

‎02-25-2020 08:41 - last edited on ‎02-26-2020 15:35 by Fitbit Moderator

My inspire HR not track for my heart rate at all! The heart rate icon is not flash and there is dash of bpm shown all the day. Had try all the solutions from the community & forum but also not working!

 

Moderator edit: Updated subject for clarity 

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‎02-26-2020 15:34

‎02-26-2020 15:34

@Janelim Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you through email. 

 

I'll be around if you have any additional questions. 

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