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Inspire HR not tracking heart rate

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‎05-11-2020 14:48 - last edited on ‎07-01-2020 20:57 by

‎05-11-2020 14:48 - last edited on ‎07-01-2020 20:57 by

Why doesn't my heart rate track?  I thought it was suppose to do it automatically once I got the fitbit set up.  This is what it shows:  --

 

 

Moderator edit: subject for clarity

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‎05-12-2020 12:50

‎05-12-2020 12:50

Same problem. Greyed out and just shows --.

Tried all the advice. 

This is my 2nd attempt at a Fitbit. 1st one got returned 2 years ago when it wouldnt sync.

Hoped for better this time but they arr still buggy.

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‎05-14-2020 11:12

In response to No_connection

‎05-14-2020 11:12

I too had this problem but fixed it. On the device go to the Settings menu. On my tracker, the Heart Rate Tracker was turned off (how I don't know), but I tapped it to turn it on, and now everything is working. Hope this helps.

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