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Inspire HR not tracking heart rate

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‎05-24-2020 02:31 - last edited on ‎05-25-2020 17:24 by Fitbit Moderator

‎05-24-2020 02:31 - last edited on ‎05-25-2020 17:24 by Fitbit Moderator

Hi,

 

This Thursday my Fitbit inspireHR stopped measuring my heartrate. The green light is working. I resetted twice and turned bleutooth on and off again. It also doesn't show my heartrate in the app..

 

Anyone has an Idea?

 

Moderator Edit: Clarified subject

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‎05-25-2020 17:23

‎05-25-2020 17:23

Hi @PjotrB, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. First, can you please let me know if the heart rate sensors of your device are still flashing? If you haven't already done so, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes.

 

Looking forward to your reply, let me know if you have any additional questions.

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