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Inspire HR not tracking heartbeat or recording sleep data - no green light

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‎10-13-2021 12:33 - last edited on ‎10-14-2021 07:40 by Fitbit Moderator

‎10-13-2021 12:33 - last edited on ‎10-14-2021 07:40 by Fitbit Moderator

I have tried everything from restarting, clearing data, cleaning the device, etc but my heart rate function is no longer working properly.  It has stopped tracking my sleep data and the green light no longer works.  Any advice?  The device is just over a year old.

 

 

Moderator Edit: Clarified subject

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‎10-14-2021 07:47 - last edited on ‎10-14-2023 18:32 by Fitbit Moderator

‎10-14-2021 07:47 - last edited on ‎10-14-2023 18:32 by Fitbit Moderator

@amyusc07 I hope you're doing well!

Thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-14-2021 16:56

‎10-14-2021 16:56

Mine didn’t have track BR and HRV for past 2 nights too! I had this issue few months back as well…they took a few days to fix it. Now it seems to happen again 

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‎10-29-2021 19:56

‎10-29-2021 19:56

Following. I’m having the same issue. My Inspire also seems to be over counting my heart rate. 

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