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Inspire HR not tracking hula hoop exercise

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‎04-22-2020 14:53 - last edited on ‎05-05-2020 18:17 by Fitbit Moderator

‎04-22-2020 14:53 - last edited on ‎05-05-2020 18:17 by Fitbit Moderator

Hi there. I got my inspire HR a few months back to keep track of steps abd water intake, but over the last couple weeks I've been working harder at exercising every day.

 

But it seems like it only tracks a few days a week. Like today I did over an hour of hula hooping with a weighted hoop (and trust me... Thats a workout) and it tracked nothing.

 

Moderator edit: Subject for clarity 

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‎05-05-2020 18:17

‎05-05-2020 18:17

Hi @LillithAradia, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? I suggest you to learn more about how your Inspire HR uses the SmartTrack feature to auto-recognize a workout, please check this help article: How do I track my workouts with my Fitbit device?. As it turns out, it will be hard for your Inspire HR to auto-recognize hula hooping and weighted hoop because of your arm movements.

 

Let me know if you have any additional questions. 

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