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Inspire HR not tracking information

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‎04-24-2020 20:23 - last edited on ‎05-05-2020 13:25 by Fitbit Moderator

‎04-24-2020 20:23 - last edited on ‎05-05-2020 13:25 by Fitbit Moderator

I was having difficulty syncing my fitbit inspire HR the other night. I deleted my device, paired it and set it up, successfully. Since then, my fitbit says I have had 0 steps in 3 days. My tracker has not recorded a single active moment, step, heart rate, sleep etc. Nothing. Please help! Ive only had my fitbit for a few months!

 

Moderator edit: Subject for clarity 

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‎05-05-2020 13:25

‎05-05-2020 13:25

Hi @Krys31, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. If you haven't already done so, I recommend you to restart your Inspire HR following the steps that are specified on: How do I restart my Fitbit device? and let me know if the tracking issue persists so I can further investigate. 

 

Keep me posted and let me know if you have any additional questions.

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