Inspire HR not tracking sleep stages

[sar1982]

I have the Inspire HR and it isn't tracking my sleep stages....it only shows the graph with my awake and restless stages but even in the stats section it doesn't list those numbers. I want to know REM, light sleep etc. I've tried re-syncing, updating etc. Help! Thanks 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @sar1982.

I appreciate your participation in the Forums and sharing that your Inspire HR is not tracking your sleep stages. I totally understand how you are feeling and appreciate the additional details. Thanks for trying to resolve this, I am glad to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

For more information about sleep stages, see What should I know about sleep stages?

Let me know if you have any questions.

[sar1982]

They told me to restart and try wearing it higher on my wrist and assured me it would work. It didn’t. So now what? This is frustrating.
Sarah

Sent from my iPhone

[bgray04]

I am having the same issues!  Excited to hear how to remedy this.  It posted for about a week after i started wearing it and all of a sudden it stopped posting the score and graph.

[LiliyaFitbit]

Welcome to the Fitbit Community, @bgray04. Thank you for your reply, @sar1982.

@sar1982 I am sorry to hear the issue persists, I understand that this is frustrating for you and appreciate your troubleshooting efforts. Since you've been in touch with our Support team, I've sent this information to them and they will be assisting you further. Please keep an eye on your inbox. 

@bgray04 thank you for joining the thread and sharing that you're experiencing the same issues. I appreciate the additional details. I could see that you got in touch with our Support team about this and that they were able to assist you. For more information about sleep score, see What's sleep score in the Fitbit app?

I'll be around if you have any questions. 

[Redboat]

I am having the same problem - it is not logging my sleep - Fitbit support need to actually answer the question - how can this problem be fixed please? 

[PhatGirl]

Yes I agree..there has been no public answer given and it seems like its being avoided.  Please answer this question for the public so all 1 million of us dont have to disturb the other offices? It would be nice to have it resolved here and now so we can move on with our fitbits and our health pursuits. Is there a complaint department? Or is this it? lol

[bgray04]

I did get help yesterday afternoon with one of your associates. Working
great today!
Thank you
--
Sent from Gmail Mobile

[tam406]

I have been having the same issue with my Alta HR since the last update- the last 7 nights.  I have re-started, still getting simplified sleep.  

[LiliyaFitbit]

Welcome to the Fitbit Community, @Redboat @PhatGirl @tam406. It's nice to see you around, @bgray04. 

@bgray04 I am glad to hear our Support team helped you resolve the issue. Thank you for your feedback.

@tam406 thank you for sharing the details of the issue, I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

@Redboat @PhatGirl thank you for joining the thread and sharing that you're experiencing issue with tracking sleep. I appreciate your feedback, our team is always working on our products and services, and your comments are always welcome. I recommend doing the following:

1. Please confirm that your sleep settings are normal and not sensitive: What is the difference between the normal and sensitive sleep setting in the Fitbit app?
2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?
3. Try sleeping with the device on your non-dominant hand if you haven't been doing it already.
4. Confirm that the device is snug on your wrist.  

If you don't see sleep stages, please follow the complete troubleshooting steps in our help article: Why don't I see sleep stages today? 

It is possible to correct the sleep record from your dashboard by following the steps from this help article: How do I edit, or delete sleep logs in the Fitbit app? You can find more information about tracking sleep here. 

Keep me posted on the outcome. I'll be around if you have any additional questions.