Inspire HR not tracking sleep stages

[Cmbe]

Hi, hoping someone can help me please.

My Inspire HR is 8 weeks old and for the last week it is not recording sleep stages anymore. I am not wearing it differently, or sleeping differently, everything's still the same. I have the latest update for the app and tried a method I found on here which was to turn the heart rate off, restart turn on again and then set sleep to sensitive. Unfortunately that did not work, no restarts have worked either. My heart rate is recorded perfectly on the tracker for all other activities. 

When I contacted support they said there is nothing they can do and sadly my money has been wasted buying this. Even though it was less than 2 months old when this happened.

Does anyone please please have any suggestions/troubleshooting I could try to get this working again? It was an expensive purchase for me and sleep tracking was one of the main things I bought it for 😔

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Cmbe, welcome to the Community Forums!

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[Dragomir]

Have you tried rebooting your Fitbit. For how to do this check on YouTube.