Inspire HR not tracking sleep

[lbgkbg]

My Inspire HR is not accurately tracking my sleep. Sometimes it doesn't track it at all! I have tried resetting it a few times, but that has not worked. HELP, PLEASE! Thanks!

[Fds21]

Hi,

I feel like I have tried everything- never had this issue with the change 2. I have tried different wrists, different tightness and haven’t even attempted to “start sleep” so it can’t be that?

any other ideas anyone? 
thank you in advance 

[genglund]

Mine use to start recording my sleep automatically when I fell asleep up to when I got out of bed and would also note deep sleep etc. It has stopped doing any of that. I have to put it in myself through the app on my phone. I've tried restarting etc, but still noting.

[catzscratch]

Having the exact same problem with the dim sleep icon and it not recording sleep automatically 

[genglund]

I tried everything and finally exchanged it for a new one and have no
problem!

Warmest Regards,
Gloria

"Saving the lives of those who are affected by this disease [addiction] will
only happen when the general public gets angry enough to demand that the
people who suffer from these disorders deserve the same medical treatment
and compassion as anyone suffering from a chronic illness."

~ "Living in the Wake of Addiction: Lessons for Courageous Caregiving"

Moderator edit: personal info removed

[MWMc]

I talked to several different Fitbit consultants.  The last one had me turn the Inspire off and hold it 3 seconds I think until the message said something about completely shutting off.  I was afraid to do that because the message also showed that it would erase the history.  But it only erases that day's information and everything on your phone app still has all the previous stats.    So I did and it works great now, tracking sleep and activity.Sent from my Samsung Galaxy smartphone.

[lindakoval]

I have had mine too long for an exchange how long had u had yours?

Sent from my iPhone

[MWMc]

Less than a month.  But if you follow all that restart it could help.I didn't have to turn mine in after the restartSent from my Samsung Galaxy smartphone.

[catzscratch]

I did the restart I think..... put it on the charger and hold button down
for five seconds until you see a smile face and now it seems to be working
but I only have one night to go by. Will see if it continues to work

[genglund]

I was having trouble with the Inspire, when I upgraded to Inspire HR, I've
had no problem with sleep stages

Warmest Regards,
Gloria

"Saving the lives of those who are affected by this disease [addiction] will
only happen when the general public gets angry enough to demand that the
people who suffer from these disorders deserve the same medical treatment
and compassion as anyone suffering from a chronic illness."

~ "Living in the Wake of Addiction: Lessons for Courageous Caregiving"

Moderator edit: personal info removed

[genglund]

Yes, I tried the restart several times. I was having trouble with the
Inspire, when I upgraded to Inspire HR, I've had no problem with sleep
stages

Warmest Regards,
Gloria

"Saving the lives of those who are affected by this disease [addiction] will
only happen when the general public gets angry enough to demand that the
people who suffer from these disorders deserve the same medical treatment
and compassion as anyone suffering from a chronic illness."

~ "Living in the Wake of Addiction: Lessons for Courageous Caregiving"

Moderator edit: personal info removed

[genglund]

I tried all that. When I upgraded from Inspire to Inspire HR, all has been
well.

Warmest Regards,
Gloria

"Saving the lives of those who are affected by this disease [addiction] will
only happen when the general public gets angry enough to demand that the
people who suffer from these disorders deserve the same medical treatment
and compassion as anyone suffering from a chronic illness."

~ "Living in the Wake of Addiction: Lessons for Courageous Caregiving"

Moderator edit: personal info removed

[wsmcmom]

This is exactly what mine is doing.  It worked great for the first 8 days (got it for Christmas), then stopped tracking sleep altogether.  😞

[SunsetRunner]

I have had mine since christmas it has tracked my sleep in stages 3 times that's it I have information from where I manually done it and I have reset it a couple of times my heartrate is on I wear it on my wrist 2 fingers above my wrist bone n its charged up too the reason I wanted this one is because of the sleep stages n heartrate technology I had wished I had gotta a different one now because I have also had issue with counting my steps accurately too

[SunsetRunner]

Me too very disappointed with this one n it's my first fitbit I did my research but I guess I should have done more before deciding 

[SunsetRunner]

Me too I know I sleep more than 4 hours when I fall asleep at 11 pm n wake up at 8 am but I always wake up in middle of the night n it only records the second half of my asleep time 

[Notts]

Exactly what I find even after installing an update.
Notts

[wsmcmom]

Same here. I've been in communication with the fitbit help desk -- they
don't seem to have any answers. 😞

Moderator edit: personal info removed

[wsmcmom]

Exactly. I've been in communication with the fitbit helpdesk, no help at
all. They don't seem to have any answers. 😞

Moderator edit: personal info removed

[MWMc]

Definitely try the restart.  Mine has been working great ever since. It even tracks "sleep" if I'm just sitting watching tv.  🙂  I just delete those from my logs.  I'd much rather have it be sensitive like this than not working.

[MWMc]

Try the restart.  It has fixed everything for me.