Inspire HR not tracking sleep

[lbgkbg]

My Inspire HR is not accurately tracking my sleep. Sometimes it doesn't track it at all! I have tried resetting it a few times, but that has not worked. HELP, PLEASE! Thanks!

[MWMc]

Once did the hard start on my Inspire(not HR)the sleep tracking is fine. It is extra sensitive but before that it had stopped completely. Sent from my Samsung Galaxy smartphone.

[holmesm1]

Thanks setting to sensitive did the trick.

[W1]

Did you find a solution?

[Notts]

No, it still misses my first period of sleep each night. I decided to live
with this and just enjoy the rest of the information.

Maybe, the problem is aggravated by my having about 54 bpm, which is
relatively low.

Notts

[holmesm1]

Putting the Inspire HR sleep setting on sensitive seems to have worked.  It turns out that the app (which I almost never use) was tracking sleep the whole time.  Now with the sleep tracking mode set to sensitive, the watch will display sleep as well.

Thanks to all who wrote, for me this matter is now closed.

[Patrid528]

Mine shows the Sam thing.  Or its wat off.  It says I woke up at 6a, but I woke up at 8. Very frustrating!!

[Patrid528]

No, the in spirit HR does not track correctly, at least not mine. And from what I read, several other people.

[Patrid528]

That's exactly what I do, and never tracked it accurately. At all. I have not had one day where it has been accurate. This is very frustrating.. This wasn't cheap and having issues like that is just insane!

[Rebeloutlier]

I manually did mine for 2 nights and it’s all skewed!

[SunsetRunner]

Mine has the icon greyed out and has stopped tracking my sleep in depth like it used to. Tbh I only bought the inspire hr as I have sleep apnoea and wanted to track my quality of sleep. Although it is only a picture of my nights sleep the basic data is not what I purchased this for. When are we going to get what we paid for? 

[14murano]

Yes, mine is also greyed out. I have to go to the website which does give
you in-depth details.

[MWMc]

I would suggest calling Fitbit help and seeing if they could help.  If not I would ask for a trade in for something that works the way it is supposed to.  I was one step away from that but then the reset gave everything I needed.

I do know that the screen on my old Fitbit One grayed out and I had to check my phone app for everything.  I think after a few years this happens. 

[Flarb]

Have you tried turning it around so it faces the inside of your wrist? And make sure you move it up so it's snug.  Good luck,

[SunsetRunner]

No I hadnt but will give it a try tonight thanks

[WhyNit]

You stated a link to manually do yourself that is not in operation!

[Flarb]

 ?????

[14murano]

Sorry, I wasn't the one who suggested the manual fix.don't even know how to
do it.

[PVPN]

I’m having the same trouble. I bought this (brand new) Inspire HR last week and have been using everyday. It tracked sleep only once properly. Second time around, it provided minimal data.. which I’ve decided to accept anyways since I didn’t sleep beyond 5 hours that particular night. But  for the next 3 consecutive days, it wouldn’t track sleep at all although I’ve been sleeping just fine (at least 6-7 hours a night) I’m returning this. 

[BancroftStreet]

Yes, return it because from what I can tell, it's the worst product they've
ever put out. Mine is sitting in the box because it never performed as
promised and I waited too long to return it. The company doesn't care that
it doesn't work correctly. I spent probably 6 or more hours total with
"ambassadors" on the phone. I swear they were laughing at me throughout the
many conversations. They'd give me a "case number ". One time I spoke to 3
different "Ambassadors" and they all had the same American name, despite
their heavy foreign accents. (Must have been the "name of the day🙄).

[SunsetRunner]

 My Inspire HR rarely tracks more than one hours sleep each night. I know I'm sleeping close to 8.