Inspire HR not tracking sleep

[lbgkbg]

My Inspire HR is not accurately tracking my sleep. Sometimes it doesn't track it at all! I have tried resetting it a few times, but that has not worked. HELP, PLEASE! Thanks!

[rsaugust]

I use IPhone and as I’ve been stating on this forum- sleep tracking not working 

Completely agree with you Notts!

[BancroftStreet]

Thank you!!

[Hayou]

I have an ipad and spectrum phone. It worked on one last night but not
other. Nice to see my pattern this morning. I knew it was crazy but WOW.

[Millennium]

I am having the same issue. Sleep mode is darkened out, not working. When I sync it with the app, the app shows my sleep stats. Frustrating, I don’t want to go to the app daily to see my sleep stats. 

[BancroftStreet]

Amazing that it gives info for sleep patterns. I had a sleep test last year
and determined I have/had apnea but I couldn't deal with the cpap so lost
30 lbs and am much improved now but till want to know the nightly data now;
might break down and get another Fitbit, a big watch type instead of the
little inspire hr. We'll see.

[Hayou]

I use the cpac along with oxygen. I wanted the larger faced watch and was
talked out of it. I didn't know u had to use ipad or phone to see the
tracking. I may take it back and do without but will give it one more try.

[Louise154]

Sent from my iPhone

[EdsonFitbit]

@npappas @croalexander @Louise154 @LJ31 @rsaugust @Harper1973 @garyteed @LilBigFoot @Gonzo3008 @Notts @Lloyd2 @curtdo @BancroftStreet @Hayou @Emco @Luvmymon @Millennium Welcome and thank you for visiting the Fitbit Community.

@npappas @LJ31 @rsaugust @croalexander @Notts @Lloyd2 @Hayou @Emco @Luvmymon @Millennium  Thanks for your comments. If you have followed our recommendations to track your sleep without luck, please be aware that your feedback has been passed to our engineers to have them take a look as well. 

@croalexander Like @Julia_G  mentioned, in order to get sleep stages you don't need to use the app to start sleep. You can stop using the Begin Sleep Now option in the Fitbit app and just wear your Fitbit Inspire HR and it should work without any problem.

@Louise154 Thanks for your comprehension and for the time you spent trying to get this issue resolved.

@LJ31 @rsaugust  We have been informed the latest firmware version (1.60.39) includes bug fixes and improvements. At the moment, there is no other information we can provide.

@garyteed  Thanks for your comments. Please let us know if you are now back on track.

@Harper1973 I'm glad to hear that you are now back on track. Thanks for letting us know.

@LilBigFoot Thanks for the attached image. Please make sure that you are following our instructions to track your sleep. If this doesn't help, please perform a restart to your Inspire HR by following these steps.

@Gonzo3008 I'm sorry to hear that you are considering going with a different brand. We are constantly working to improve the Fitbit experience. Please perform a restart to your Inspire HR and turn off and back on the heart rate to see if this resolves the issue. The heart rate can be found on the setting of your Inspire HR.

@curtdo You can find instructions to track your sleep on this post.

@BancroftStreet I'm sorry to hear that your cellphone is not part of the list of compatible devices. Our team constantly add new devices. You can check it out once in a while to see if there are new devices.

@Julia_G Thanks for your support.

If necessary, you can manually add or edit your sleep by following these steps.

Please let us know if you have any questions.

[rsaugust]

Just checking in- sleep tracking still not working accurately. Misses hours at beginning of bedtime which I have to correct by editing sleep log. Makes me think this functionality is unreliable on Inspire HR

[Notts]

Hello Base Runner,
I still have the same problem and do you. I have not had time to check
through all other notices to see is there are any fixes, but this product
was not tested well before release for sale.
Notts

[spelrin]

I’m having the same issue as you are. 

[spelrin]

Hi there. I have done all of these things and my sleep tracking is still inaccurate. It stops tracking at all for hours at a time during the night. My data is skewed because it shows I may have had one hour and 45 minute chunk of sleep and another 3 hour check, and that’s all for the night. In reality, I was in bed for 9 hours sleeping. 

I bought my Inspire HR largely for the sleep tracker, so I am hugely disappointed. 

[Luvmymon]

The sleep tracking is very important to me too. The main reason I got the HR. I’ve given up trying to get Fitbit to help, it is too frustrating. I’ve just accepted that it doesn’t work, they know it,  they can’t or won’t fix it. They win, they got us to buy this product, we lose. It’s to stressful to keep dealing with. I hope you have better luck than me. 

[Louise154]

Good luck with everything.

Mine is fortunately is now functioning as it should.

Pllease see my previous posts for the fb page for Fitbit. A lot of people have complained about various Fitbit’s & have had solutions etc. A lot of it initially may be things you may have already tried.

But definitely worth a go.

Good Luck.

[Louise154]

Hi, it is a pain but mine is functioning properly now.

only one night of difficulty & my battery showed 22%. Other people had posted to say that was an issue for them as well.

contact Fitbit on their fb page. Have a read through what others have written. They’ve helped a lot of people.

Good Luck!

[LJ31]

May I asked what finally worked for you as mine had worked twice since I got it back on launch day and I can’t figure out what if anything was different those 2 nights!

Sent from my iPhone

[Hayou]

I really don't know. I was ready to take back and suddenly my graph was
there for all hours. A few times no graph just colored lines. So i am
happy. Sorry can't give u a good answer.

[Louise154]

Sorry to read your post! Good luck with your future tracker

[SunsetRunner]

I have this exact problem with my Inspire HR as well!

[SunsetRunner]

I have a similar issue, the sleep icon on my Fitbit inspire is dim and shows no information either!