Inspire HR not tracking stats

[Ladydiofconcord]

My fitbit Inspire HR was fully charged.  Before  I went to bed, I wanted to check on my steps for the day.  Except for the time, nothing else worked.  Still the same.  

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Ladydiofconcord, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Is your Inspire HR not tracking your stats or the information of your Fitbit is not being synchronized with your account? In other words, can you see steps. heart rate, etc. on the device itself but nothing is updated in your profile? In the meantime I receive your answers, please restart your Inspire HR and let me know if the issue persists.

Looking forward to your reply.  

[Ladydiofconcord]

My original fitbit inspire HR flickered and died on me.  I called and after determining it was unable to be revived, I was sent a replacement unit.  I received it yesterday.  I charged it, got the smiley face, along with the fitbit icon that said to go to fitbit.com/setup.  I have done this, but since I have an account and just need to sync my new one, I don't know what to do.  Any advice would be appreciated!  Thank you.

[AlvaroFitbit]

@Ladydiofconcord happy to hear that our Support team replaced your device.

You do need to setup your new tracker on an existing account. You can follow this help article under "How do I set up a replacement device or add a second device to my account?"

Hope this helps.

[Ladydiofconcord]

I just opened the info to replace my new fitbit. Where it says tap the today icon, I did and there is nothing about a profile picture. Also, nothing showing about setup. Very frustrating. Also, the new fitbit is charged and there is no green light.

Diana Mahlberg

[AlvaroFitbit]

@Ladydiofconcord thank you for the reply.

Could you share a screenshot of what you are seeing on the App? This way I will be able to better assist you or guide you through the process.

See you around.