Inspire HR not tracking steps accurately

[sunchild33]

My Inspire worked wonderfully since I got it this past Christmas. However, this past week it stopped tracking my steps accurately. This is particularly frustrating ince I joined a step challenge at my work place, and I'm not getting near the amount of steps I'm actually doing. I've restarted it several times, and checked for updates. It will record if I'm deliberate about my actions or run in place, but thats obviously not ideal. Please help! I depend on an accurate step count! I'm walking all over the place, and it shows very few steps. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @sunchild33.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and if you feel that your step count is inaccurate, confirm the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy?)
• Your height (For more information, see How do I manage my Fitbit profile?)

I also recommend making sure your device is syncing: How do Fitbit devices sync their data? 

Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take. For more information about accuracy, see How accurate are Fitbit devices? 

Hope this helps.