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Inspire HR not tracking steps

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‎11-12-2019 18:20 - last edited on ‎11-13-2019 05:14 by Fitbit Moderator

‎11-12-2019 18:20 - last edited on ‎11-13-2019 05:14 by Fitbit Moderator

I am a special education teacher & I normal have a step count between 10500 & 12500 M-F unless I am in meetings. Today I walked a mile w/a student plus additional steps during the day. It is now 6:21 p.m. and it logs only 82 steps & hasn't tracked my HR. I have only had about 30 days

 

 

Moderator edit: updated subject for clarity

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‎11-13-2019 05:16

‎11-13-2019 05:16

@elfstoneevensta Welcome! Thanks for being part of our Community! 

 

Let me help you with your Inspire HR not tracking your steps. Start by restarting your tracker.  Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may be still but you could be moving or walking. This may happen when you are pushing a cart or holding bars while walking or doing treadmill. For added sensitivity you can try wearing your device on your dominant hand but select that hand as non dominant on the device’s settings to make it more sensitive to movement. Also make sure your hands are moving so the device can properly track your steps.

 

Let me know how it goes.

Alvaro | Community Moderator

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