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Inspire HR not turning on - Feedback about warranty process

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‎01-15-2021 12:04 - last edited on ‎01-19-2021 16:37 by Fitbit Moderator

‎01-15-2021 12:04 - last edited on ‎01-19-2021 16:37 by Fitbit Moderator

I own an Inspire HR. It was purchased on July 2019. In January 2021 my touchscreen stopped scrolling. I tried to reset it and did in fact get the smiley face signifying it was reset, however that same day my inspire stopped charging. I cleaned the charging port, tried different outlets, nothing. For a couple weeks I battled with it. It once did charge but as soon as I disconnected it it said 1% battery and died. I reached out to Fitbit to see if they could help me out, maybe help me replace the battery, however they simply said my Inspire HR was out of warranty and the only solution was to purchase a new one with a small discount. I used to love my Inspire HR, but now I feel like I was tricked into buying a poor quality product with an expiration date set to 366 days after purchase! I am slightly tempted to buy a new one because I really did love mine, but I’m nervous that I’ll spend the money only to have to buy another one in a year. It feels like a digital watch built to endure just about anything, from swimming to hiking to everyday life should last longer than this. Anyone else have similar problems?

 

Moderator Edit: Clarified subject

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‎01-19-2021 16:37

‎01-19-2021 16:37

Hi @FernandaL, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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