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Inspire HR not turning on - Water damage

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‎10-13-2020 12:12 - last edited on ‎10-13-2020 15:41 by Fitbit Moderator

‎10-13-2020 12:12 - last edited on ‎10-13-2020 15:41 by Fitbit Moderator

Hi! I have an Inspire HR that I purchased from FitBit back in July. I've been good about taking it off when showering; however, it has gotten water on it during times I've washed my hands. A few days ago I noticed what looked like water underneath the display screen, and it looks like it's been spreading - but my Fitbit was still functioning normally. Yesterday I went to charge it, and when I took it off the charger, I could no longer scroll through the stats when I tapped it. I tried to restart it on the charger with no luck, and then the display stopped showing entirely. I put the FitBit in rice overnight, and haven't worn it for 24 hours, but the water is still there. When I took it out of the rice this morning, it did display a text message I had received, but as soon as I tapped it, the display went out again. The display comes back on when it's charging, but as soon as it's off the charger, it goes dark again. Not sure what else to do to troubleshoot, or if I just need a new FitBit altogether - any help is appreciated!

 

Moderator Edit: Clarified subject

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‎10-13-2020 15:41

‎10-13-2020 15:41

Hi @luthien26, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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