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Inspire HR not turning on after swim

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‎07-18-2020 19:26 - last edited on ‎07-19-2020 19:07 by Fitbit Moderator

‎07-18-2020 19:26 - last edited on ‎07-19-2020 19:07 by Fitbit Moderator

I used my inspire HR in the pool once and it stopped working. I dried it out and charged it for 2 hours and still has not come alive. I understand that it should have been fine in the pool.

 

Moderator Edit: Clarified subject

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‎07-19-2020 19:06

‎07-19-2020 19:06

Hi @Hwatson154, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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