Inspire HR not turning on after swimming

[Jacqueline9]

I went to the beach and was in water for a little while and noticed my Fitbit wasn't showing time. I have since charged it overnight, cleaned and charged again for several hours, and attempted resetting my device and nothing is working. Anything else I can do? Missing my device already. I just bought earlier this year.

Moderator edit: updated subject for clarity

[JuanJoFitbit · Accepted solution]

H @Jacqueline9, it's great to see you in our Fitbit Community! I'd like to follow up and help you with your Fitbit Inspire HR since is not turning on. By the way, thank you for trying to get this issue resolved before contacting our forums.

Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[J-Rose19]

Hi. This exact problem has happened with my HR Inspire and I have also tried charging it and cleaning it. It is now 6 days since I went swimming and still not charging. Could I please have my case forwarded to the support team too?

[Rebexx]

Hi this has happened to me too. Went swimming briefly on holiday last week in the sea. Since then my Fitbit Inspire has died. I have followed the restart instructions as posted on this forum but nothing. I thought it was supposed to be water resistant to 50ms??!