Inspire HR not turning on

[Shelcalex]

My Fitbit will be a year old in this coming June.  I have worn it all over the place. Yesterday I spent the day at the beach and the face stopped working right. It was only showing a smiley face and the exclamation point that usu. means that it is low on battery.  I have worn it to the beach numerous times, but never has this happened.  When I got home, I noticed that the green sensor lights were no longer on and could not get anything on the watch face.  The smiley face would not come up when I held down the side button. so I put it on my charger overnight and nothing this morning. I just logged in on computer, and it says last synced 9:40 pm last night.  So it seems like my phone was syncing with the watch.  I hope someone can tell me what to do to get it to work again.  thanks in advance!

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @Shelcalex, it's nice to see you again participating here in the Community Forums!

Thanks for bringing this to our attention and for all the details that were shared. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if you have any additional questions, I'll be here.

[Shelcalex]

I read what you suggested and tried it and no luck.  It is like my Fitbit is dead and is not working.  The last signs of life that it had were a smiley face and then an exclamation point.  I am trying to contact customer support right now.  But it's a long wait.

Shelley E

[Shelcalex]

So I got in touch with Customer Support and I am still under warranty.  So they are sendng me out a new Fitbit.  And that's great.  But I am curious as to why this happened

Are Fitbit not designed to be on the beach near sand and water?  Or maybe the sunscreen messed with it?  I have worn my Fitbit on the beach before but I don't know why this time is different.

The Fitbit stopped working midday at the beach and all it would show was a smiley face and an exclamation point.  about 6 hours later when I got home, there was no sign of anything on the face of the Fitbit at all.  I put it on the charger overnight and then in the morning when I checked it, still nothing on face, but the Fitbit is actually very warm.  Any thoughts so that when I get my new Fitbit device, I will not do the same thing.  Thanks