Inspire HR not turning on

[cvann]

My inspire HR has gone to a black screen and will not charge or sync. I have tried holding the button down for 5 seconds, cleaning the contacts and charging it. No luck...it is dead. The smiley face comes up and it vibrates but nothing else happens. Very disappointed in this product.

Moderator edit: Title

[NellyG]

Hi @cvann I have flagged your post for a moderators assistance.

[LuciaFitbit]

Welcome to the Fitbit Community Forums @cvann! Thanks for all the troubleshooting steps that you have already tried on your own. I have reached out to our support team, so that they can get in touch with you via email to assist you further. Please keep an eye on your email's inbox. I'm sure that they will be glad to help you out.

Feel free to let me know if you have any other questions.

@NellyG thank you or your help. 

[Nibs2509]

Hi. I am having exactly the same problem - the app says my HR is charged but the screen is constantly blank and just vibrates now and then. It won't sync with the app either for the recent upgrade or to show activity. Would be interested to hear how you resolve this so I can try the same thing. 

[hsdirector]

I have the same issue. It is fully charges. Tried to do a reset and I got a smiley face and that's it!

[Edithtu]

Hello there, my Fitbit has the same problem, and I had only had it for a month. The screen is black and vibrates constantly. I follow up the steps for restart, got the smile face Whit out holding for five seconds, please let me know what is the next step.

Thank you!

[cvann]

No solution to the HR inspire problem has been provided by fitbit yet. I will post the sloution if I ever get a response.

[LizzyFitbit]

Hi @Nibs2509 , @hsdirector and @Edithtu, it's nice to see new members around. @cvann, thanks for getting back. I'm sorry for the delay in my response, and I'm here to help you.

 @Nibs2509, thanks for letting me know about your Inspire HR behavior, as well for confirming that it's able to charge. Just a question, have you tried the restart process?

@hsdirector and @Edithtu, thanks for your efforts in trying the restart process. I've checked with our Support Team and apparently they already took your case under their wings. They'll continue working with you via email.

@cvann, thanks for sharing your thoughts, as well for your patience. I've contacted our Support Team on your behalf. I was informed that they'll contact you shortly with more details about your case.

I'll be around if you need anything else.

[loscar]

I had the same thing, only I was getting a 001 error in between each time I tried to reset.  BTW, this is the second aspire this has happened to.  This time I will be receiving a new one, from FITBIT, but I believe this is a product issue, might want to look at the garmin products, not so many issues.

[cvann]

Hi,

Fitbit contacted me and they are going to replace my Inspire HR. Thank you very much fitbit!

[loscar]

Let’s just hope they have fixed the glitch. I am on my third on since March 32st. Good luck

Sent from my iPhone

[karen_w007]

I'm having the same problem as cvann.  Vibrates intermittently and black screen even after holding down button for 5 seconds.  Got the smiley face once, tho.

[LizzyFitbit]

Hi @loscar and @karen_w007. Welcome to the Community. @cvann, I'm glad to hear from you.

@loscar, thanks for letting me know that you'll receive a new device. Fitbit was design to motivate you toward your goals and I'm sorry about the experience you've had with your devices. Our team constantly works to improve our devices, and your comments will not go unnoticed.

@cvann, I'm happy to hear that a replacement is on its way to you. You're very welcome, and thanks to you for your patience.

@karen_w007, thanks for sharing that the same is happening to your device, and thanks for trying the restart. I've informed by Support Team that your case is already under their wings. They'll continue working with you via email, so make sure to keep an eye on your inbox.

See you around! 

[karen_w007]

Thanks!  I hope to get this problem solved quickly.

[Gauravt]

I am having exactly same problem with my HR inspire , just showing a a family face and nothing else , I have tried all things and tricks to make it work but all in vain. Plz help me

[cvann]

Post that you want fitbit to replace your HR and list all of the steps you have tried. A fitbit representative contacted me and they replaced mine free of charge. I have not had any problems with the replacement. The old one must have had a software glitch.
Best, Cheryl

[lindikae99]

I am also having the problem of my inspire will not turn on and wont sync.  I have tried to restart by holding the button for 5 seconds while on charger.  All I get is a blank black screen 😞  I just bought this and have only used it not even 24 hours.

[cvann]

I would make a post on the fitbit website for them to contact you. A representative contacted me and they sent me a new HR and I have not had a problem with it.
Best,Cheryl

[Jski90]

This has been an issue for me for the last four months (only bought it 5 months ago). Previously if I changed the clock face while the Fitbit was in the charger it would miraculously work again. This time it will charge and even sync with my phone, but only while attached to the charger. As soon as it detaches, black screen and unresponsive. Any help is appreciated. 

[vaflores1]

I've seen the smiley face but now its completely gone. I've uninstalled the app and reinstalled it, yet the Fitbit is still not turning on.