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Inspire HR not turning on

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My inspire stopped working about a month ago and I just haven’t had the time to call support. It vibrates every few seconds but won’t turn on. I have tried to reset it but the smiley face pops up and nothing else happens. The screen is completely blank and won’t sync to the app or turn on at all. The app says I have an update but it won’t connect to the Fitbit. 

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Just woke up to Fitbit not working......  I tried resetting it and the smiley face appears but nothing else.... Help any suggestions or tips?

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I called customer support and they are sending me a replacement!   They were very helpful hopefully this will work!!!

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