Inspire HR not turning on

[Shrewlady]

I purchased my Fitbit HR in June 2019 and it has been working fine until the last 3 days.  It began by saying the battery was low and needed  charging only a few hours after it had been fully charged. Each time I charged fully and restarted the fitbit. After it not holding charge, the display then began to become intermittent.  Yesterday it stopped working entirely, I have no display even when holding down the restart button. Also now the heart monitor lights at the back of the device are also not working anymore. Is there anything I can do? 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Shrewlady, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.

Let me know if you have any additional questions, I'll be here.

[Shrewlady]

Hi Ricardo, 

Thanks for your help I have tried all the suggestions in the article provided that are applicable and unfortunately it is still not working and I am unable to use it at all. 

I am unsure what else to do. Thanks in advance for your help 

Angela