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Inspire HR not turning on

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‎06-24-2020 16:25 - last edited on ‎06-25-2020 22:13 by Fitbit Moderator

‎06-24-2020 16:25 - last edited on ‎06-25-2020 22:13 by Fitbit Moderator

I have had my Inspire HR for 10 months now. This morning my display wouldn't turn on or sync to app and no green lights on back of device. I charged via my laptop for 45 minutes and put it back on. After about an hour of walking in place (exercise), I checked my steps.They were less than 1300. I knew this couldn't be right so I plugged in again this time to the wall outlet. The display said 4%. I left it there another 45 minutes and then put it back on. I would get the smiley face and then nothing. So I gave up and tried again this afternoon.  This is when I realized I no longer have a green light and the display is black. I checked my app and it syncs and says battery full. Please help, I am so upset

 

Moderator Edit: Clarified subject

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‎06-25-2020 22:12

‎06-25-2020 22:12

Hi @Asriel1207, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for all he details that were shared in your post.  If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Let me know if you have any additional questions, I'll be here.

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