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Inspire HR not turning on

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‎07-18-2020 03:50 - last edited on ‎07-19-2020 15:00 by Fitbit Moderator

‎07-18-2020 03:50 - last edited on ‎07-19-2020 15:00 by Fitbit Moderator

My inspireHR went black this morning. On my phone it says my battery is 94%.  I plugged it into the charger about 15 minutes ago and it's still black. Any suggestions to get it back?

 

Moderator Edit: Clarified subject

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‎07-19-2020 14:59

‎07-19-2020 14:59

Hi @LindaKY, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if further assistance is needed and if you have any additional questions.

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