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Inspire HR not turning on

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‎07-22-2020 15:47 - last edited on ‎07-24-2020 20:20 by Fitbit Moderator

‎07-22-2020 15:47 - last edited on ‎07-24-2020 20:20 by Fitbit Moderator

I’ve had my FitBit Inspire HR for around 6 months and I took it off for a moment and put it in a safe place and ten minutes later went back to it and the green light wasn’t flashing and it wouldn’t respond. I have tried to charge it in many different ports as well as clean it however it is still completely black and won’t connect to my phone, and ideas?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-24-2020 20:20

‎07-24-2020 20:20

Hi @Clionad, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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‎08-12-2020 16:49

In response to RicardoFitbit

‎08-12-2020 16:49

Hi, yes I tried all of the above and it is still not working. 

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‎08-12-2020 19:40

In response to Clionad

‎08-12-2020 19:40

Thanks for your reply and update @Clionad.

 

Because you're still experiencing difficulties with your Inspire HR even after trying some troubleshooting steps, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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