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Inspire HR not turning on

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‎09-20-2020 08:14 - last edited on ‎09-20-2020 18:22 by Fitbit Moderator

‎09-20-2020 08:14 - last edited on ‎09-20-2020 18:22 by Fitbit Moderator

Hi - any clue why my Fitbit Inspire HR bought in Jun 2020 stopped turning on? It was showing an incorrect time at first. Then I charged it. It's completely dead even after charging. Does not respond to the charger when I attached it. Won't turn on when I pressed and held on the button after 5 secs. I tried to google and read some articles. Not able to find a solution for this so far.

 

Thanks!

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎09-20-2020 18:22

‎09-20-2020 18:22

Hi @SGuser7, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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‎09-20-2020 20:53

In response to RicardoFitbit

‎09-20-2020 20:53

Hi Ricardo,

 

It is completely dead, unresponsive. I had tried to restart and read quite a lot of articles & tried them - nothing worked.

 

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