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Inspire HR not turning on

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‎10-20-2020 13:00 - last edited on ‎10-20-2020 15:20 by Fitbit Moderator

‎10-20-2020 13:00 - last edited on ‎10-20-2020 15:20 by Fitbit Moderator

My fitbit inspire HR is not turning on and it's showing on the app that it is fully charged. 

What could have gone wrong?

Thank you

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎10-20-2020 13:37

‎10-20-2020 13:37

You can try restarting it. Put it on the charger and while it is on the charger press and hold the button for 20 or so seconds. See if the smiley face shows up to start the reboot.

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎10-20-2020 15:21

In response to wtksk8r

‎10-20-2020 15:21

Hi @Temitope, welcome to the Community Forums! 

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process just as our friend @wtksk8r suggested, this process can be really helpful to fix this situation

 

Looking forward to your reply if further assistance is needed.

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