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Inspire HR not turning on

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‎04-12-2021 02:17

‎04-12-2021 02:17

Hi,

Yesterday my inspire hr was displaying a screen saying 'error with clock face,please rest on fitbit app' I tried to do this but app seems to have got stuck and failed to install a new clock face. I tried to rest my watch but it reset it to jan 1st with the same error message.

I have since reistalled the app on my android phone and removed my device from the app. I have tried to reconnect my watch back onto the app but now i have a blank screen on the watch even when connected to the charger. I have held down the button for 5 secs + but not getting any response from my watch. 

Thanks

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‎04-13-2021 15:51 - last edited on ‎03-22-2025 10:07 by Fitbit Moderator

‎04-13-2021 15:51 - last edited on ‎03-22-2025 10:07 by Fitbit Moderator

@NaomiT21 It's nice to have you on board!

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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