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Inspire HR not updating firmware nor tracking stats

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‎10-29-2020 15:36 - last edited on ‎10-30-2020 19:21 by Fitbit Moderator

‎10-29-2020 15:36 - last edited on ‎10-30-2020 19:21 by Fitbit Moderator

My Fitbit will not update firmware nor will it track my activity, I restarted it several times and turned the blue tooth on and off. Please help. 

 

Moderator Edit: Clarified subject

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‎10-30-2020 19:21 - last edited on ‎08-25-2025 06:27 by Fitbit Moderator

‎10-30-2020 19:21 - last edited on ‎08-25-2025 06:27 by Fitbit Moderator

Hi @PrincessDrea, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

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