help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR not updating stats from yesterday

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-29-2020 08:56 - last edited on ‎07-07-2020 12:26 by Fitbit Moderator

‎06-29-2020 08:56 - last edited on ‎07-07-2020 12:26 by Fitbit Moderator

I've had my Inspire HR for almost a year.  So far have been pretty happy with it.  Yesterday I noticed different things on my screen, such as the clock now has a new look.  I'm also seeing "screen wake" (???) and "notifications" but when I press on notifications, nothing happens.  Today, I can't seem to get rid of yesterday's info, and, no matter how long I hold my finger on the power button, it won't shut down so that I can hopefully refresh it..  Also, an ongoing problem (with the app) is that almost every day it is telling me I've done over 180k steps.  Even today, that info is still there from yesterday.  Any suggestions?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-29-2020 16:17

‎06-29-2020 16:17

Still not updating....and am not able to turn off and restart at all (held side power button for one minute). When I lift my wrist so I can see the time, I don't see anything but a black screen. When I look at my tracking info, it has added today's steps to yesterday's.  It's never done that before, so something is off.

Best Answer
0 Votes