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Inspire HR not working after swim

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‎11-10-2020 08:52 - last edited on ‎11-11-2020 08:26 by Fitbit Moderator

‎11-10-2020 08:52 - last edited on ‎11-11-2020 08:26 by Fitbit Moderator

I have had a Fitbit inspire HR 1.5 years. I love it. I wore it swimming last week, now screen is blank and it will not connect to Blue tooth. I have tried all the tricks recommended so please don’t tell me to hold button down while charging etc. I am frustrated that it only lasted past it’s warranty and it states it is swim proof! I feel this is false advertising😕

 

 

Moderator Edit: Clarified subject

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‎11-11-2020 08:28

‎11-11-2020 08:28

@TG59 Welcome to the Fitbit Community.

 

Sorry to hear that your Inspire HR isn't working after you swam with it and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

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