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Inspire HR not working after swimming

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‎06-28-2020 08:31

‎06-28-2020 08:31

Device won't charge, won't reset, nothing. I cleaned the device and charger, have left it plugged in and still nothing. I have tried to change clock faces as this seems to have worked for other users but app won't let me, states device not found.  If it's supposed to be safe for swimming I don't understand why it's basically dead now. Help!

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‎07-01-2020 22:42

‎07-01-2020 22:42

Hi @Tdennbauer, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? Do you see any condensation or water droplets inside the device? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply.

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