Inspire HR not working after swimming

[cloomans]

I went swimming yesterday and my fitbit wouldn’t turn on after. It has now been plugged into the charger for over 24 hours and it still won’t turn on. I’ve tried resetting but nothing is happening. I’m not sure what to do now, has anyone else had this problem and been able to resolve it? This happened a month or two ago after swimming and it turned on again after a couple days but it’s very annoying because it is supposed to be water proof. 

[WilsonFitbit]

Hello @cloomans. Welcome to the community forums. 

I'm very sorry for the inconvenience and thank you very much for the detailed information and for the troubleshooting steps you've tried prior to posting. At this time, I'd recommend making sure that you've followed all the recommended steps suggested in this help article: Why isn't my Fitbit device's battery charging?

If the inconvenience persists, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone. Click here to get connected.

On a side note, I'd like to let you know that there are some recommendations when swimming with your Fitbit device. For details, please check: Can I swim or shower with my Fitbit device?

Hope this helps. 

[AliE1]

I went swimming with my Fitbit HR a few days ago and it’s completely dead, won’t turn on, reset or charge, so disappointed as I really miss it…….  Fitbit say it’s swimproof up to 50m?

[WilsonFitbit]

Hello @AliE1. Welcome to the community forums. 

I'm sorry for the experience and thank you for the detailed information and for your help in trying to resolve this matter. For tips and suggestions about swimming with your Fitbit device, please check: Can I swim or shower with my Fitbit device? Inspire series are water-resistant to 50 meters. 

In addition, if the inconvenience persists, my best recommendation is that you please contact our Support Team for further assistance. Note that you can get in touch with them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've tried, this way they can assist you from there. 

See you around. 

[AliE1]

Very disappointed with fitbit, I spoke with one of the chat rooms but was told my watch was out of warranty so therefore the only thing they could do was after me 35% off some of the Fitbit watches and did not offer me a replacement even though it states the Fitbit hr series is waterproof up to 50 metres, this is false advertising. I will not use fitbit again nor would I recommend it to anybody,  I will now move over to the Apple Watch